Privacy Policy

Introduction

Amber Horizons ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business.

Information We Collect

We may collect personal information that you voluntarily provide when using our services, including:

• Contact details such as name and email address
• Information about your pet relevant to the services requested
• Communication preferences
• Feedback and correspondence you send to us

We also automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

The information we collect serves several purposes:

• Processing and fulfilling service requests
• Communicating about bookings and enquiries
• Improving our services based on feedback
• Sending relevant updates if you have opted to receive them
• Ensuring the security and proper function of our website
• Complying with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist our operations under strict confidentiality agreements
• When required by law or to respond to legal processes
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information in certain circumstances
• Restriction of processing in certain circumstances
• Data portability where applicable
• Objection to processing based on legitimate interests

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Email: [email protected]
Address: 42 Harbour View Road, Sydney, NSW 2000, Australia