Meet the people behind your pet's exceptional care experience.
Amber Horizons began in 2018 when founder Rachel Donovan noticed a gap in the local pet care market. Too many facilities treated animals like inventory rather than beloved family members. She envisioned something different: a place where pets would receive the same attentive care their owners would provide at home.
Starting with just a small dog walking service, the business grew steadily through word of mouth. Satisfied clients told their friends, neighbours, and colleagues. Within two years, we expanded into a full-service facility offering grooming, boarding, and daycare.
Today, our team of twelve dedicated professionals cares for hundreds of animals each month. Despite the growth, our founding principle remains unchanged: every pet deserves kindness, patience, and expert attention.
Core values that shape every interaction with your pet.
Rigorous protocols protect every animal in our care, from secure enclosures to trained supervision during all activities.
Our team members are animal lovers who chose this profession because they genuinely enjoy spending time with pets.
We keep owners informed through regular updates, honest assessments, and immediate notification of any concerns.
Staff attend ongoing training, facilities receive regular upgrades, and we actively seek client feedback to refine our services.
Experienced professionals who make your pet's wellbeing their priority.
Certified in animal behaviour with fifteen years of experience across veterinary clinics and animal shelters.
Trained at the Australian Academy of Pet Styling with specialisation in breed-specific cuts and anxious animal handling.
Oversees overnight operations with particular expertise in feline behaviour and multi-pet household coordination.
Former veterinary nurse who brings medical knowledge to daily operations and excels at reading animal body language.
Located in Sydney's inner suburbs, our purpose-built centre was designed with animal comfort and safety as the primary considerations.
Indoor areas feature climate control, non-slip flooring, and sound-dampening materials to reduce stress. The outdoor zones include shaded play areas, agility equipment, and separate enclosures for different animal sizes and temperaments.
We maintain strict hygiene standards with daily deep cleaning, air filtration systems, and sanitisation protocols between each animal's use of grooming equipment and boarding spaces.
Schedule a VisitBook a service or arrange a facility tour to see our approach firsthand.
Get StartedContent on this page is intended for general information about our business and team. Individual staff qualifications and availability may change. Facility features described reflect current amenities but are subject to modification. For the most accurate information, please contact us directly.